Privacy Policy

At Fruit Bowl, we are committed to safeguarding the information we hold about our customers and newsletter subscribers.

This policy explains what personal information we collect from you, or that you provide to us, and how it will be used by us. By visiting our website you indicate that you accept these terms, and you will be required to confirm that you have read the privacy policy before contacting us, or placing an order for our products online.

We collect and process the following data about you:

  • information you send to us when you contact us via the website or by email or when you purchase a product from us.
  • information that we collect about you when you visit our website including details of the pages that you visited;
  • information that we may receive from other sources including our payment partners

We use the information we hold about you in the following ways:

  • to provide you with information, products or services that you request from us;
  • to complete orders for products that you place with us;
  • for marketing purposes to inform you of related or new products and services which we feel may be of interest to you, which may include information about other goods and services similar to those you have purchased or enquired about;
  • to contact you with regard to your order or to seek feedback from time to time on our products or our service;
  • to ensure that content from our website is presented in the most effective way for you;
  • to administer our website, including data analysis, statistical purposes and research;

Information we hold will remain within Stream Foods Limited, but may be shared with Pioneer Foods
Statistical information may be shared with analytic and search engine providers to improve the performance of our site, but for this limited purpose only.

We may disclose your personal information to third parties:

  • to manage any payment queries with our payment provider;
  • in the event that we sell any business asset, in which case your information may be disclosed and/or provided to the prospective buyer of the business or asset.
  • if we are under a legal duty to disclose or share personal information to comply with any legal obligation on us, or to enforce the terms of our contract with you or protect our rights and interests.

The personal information that we hold will be stored and processed within the UK. Payment transactions processed on our behalf may be processed outside the European Economic Area. We and the payment processor take reasonable steps to ensure that your personal information is treated securely and in accordance with the principles in this privacy policy.

You have the right to ask us not to process your information for marketing purposes. We operate an opt in policy for marketing as part of our website. You may contact us at any time by any method if you wish to change the way in which we contact you or to tell us that you do not want to receive further information from us.

You also have the right to access information that we hold about you. To access this information please write to us at Stream Foods Ltd, Unit 5, Broadend Industrial Estate, Walsoken, Wisbech, Cambs. PE14 7BQ, we may charge a fee in accordance with the Data Protection Act. You may also contact us at that address for any questions relating to this privacy policy.

The Data Controller is Stream Foods Limited, and our registration is Z3165622.
The information contained within this site is intended as a general information source on the snacks made by Fruit Bowl. Every effort is made to provide accurate, relevant and up to date information.

Cookies

We use cookies to distinguish you from other users of our website and enhance your experience on the fruitbowl website. ‘Cookies’ are small pieces of information that a website sends to your computer’s web browser while you are viewing a website.

We have strictly necessary cookies that are required for the operation of the website, including the shopping cart.

We also use analytical/performance cookies to recognise individual visitors to the website, which help us to measure site visits and to understand how people use our website and improve its functionality.

You can block cookies by activating the setting on your browser that allows you to refuse to accept the placement of cookies, but this may affect the performance of our website, and will prevent those essential cookies from functioning.

We use the following cookies in our website:

  • woocommerce_cart_hash – used for storing the cart items
  • woocommerce_items_in_cart – used for storing total items in cart
  • wp_woommerce_sesssion_[id] – used for tracking the user’s session

Google cookies for tracking users for analytical purposes:

  • _ga
  • _gat
  • _utma
  • _utmz

Fruit Bowl are committed to safeguarding the information we hold about our newsletter subscribers.

Information about you is obtained when you contact us, either by email or when you purchase a product from us. Information we hold is never sold to third parties and will remain within Fruit Bowl.

We use the information we hold for marketing purposes, to inform you of related or new products and services, which we feel may be of interest to you.

You may contact us at any time by any method if you wish to change the way in which we contact you or to tell us that you do not want to receive further information from us.

The information contained within this site is intended as a general information source on the snacks made by Fruit Bowl. Every effort is made to provide accurate, relevant and up to date information.

Terms and Conditions of Stream Foods Limited

These Terms will apply to any contract between Stream Foods Limited (“Company”) for the sale of Goods to businesses or individual consumers (“Customer”) . Please read these terms carefully and make sure that you understand them, before ordering any Goods from our site. Please note that, before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our site. We amend these Terms from time to time as set out in Clause 9. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

  1. General Unless special terms are explicitly agreed to by our correspondence, these terms shall be deemed to be incorporated as Conditions of any Order or Contract accepted. All prices are subject to revision without notice. Orders are only accepted or contracts entered into on the understanding that they are executed at the prices ruling at the date of dispatch.
  1. Quotations catalogue price lists and any other material or statement by the Company (“a Quotation”) shall not constitute an offer  to the Customer and may be withdrawn or revised at any time until written acceptance by the Company of the Customer’s order.
  1. Agreement

3.1     The Company’s shopping pages will guide the Customer through the steps needed to place an order with the Company. The order process allows the Customer to check and amend any errors before submitting their order to the Company.

3.2     After the Customer places an order, they will receive an e-mail from the Company acknowledging that the order has been received. However, please note that this does not mean that the order has been accepted.

3.3     The agreement (“Agreement”) shall be concluded when the Company sends the Customer an e-mail confirming that the Goods have been dispatched (“the Acceptance”) and its only terms shall be those specified herein. Any statement of representation by the Company its servants or agents shall be excluded unless confirmed in writing by a Director.

3.4     If the Company is unable to supply the Customer with any Goods because such Goods are no longer in stock the Company will inform the Customer of this by e-mail and will not process the Customer’s order.

  1. Value Added Tax The Customer shall pay all Value Added Tax duty or similar tax chargeable in respect of the Goods or any services supplied pursuant to the Agreement whether stated in any Quotation or not.
  1. Price of Goods and Delivery Charges

5.1   The price of Goods will be quoted on the Company’s website at the time that the Customer submits their order. The Company takes reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered on to the system. If the Company discovers an error in the online pricing information, it will inform the Customer of this before proceeding with an order, and the Customer will be given an opportunity not to proceed with the order.

5.2   Prices for Goods may change from time to time, but changes will not affect any order already placed by the Customer.

5.3   Unless otherwise stated on the website, the price of our Good does not include delivery charges. Our delivery charges are as advised to the Customer on our website.

  1. Delivery

6.1   The Company shall endeavor to comply with any estimated or confirmed delivery date but time shall not be of the essence and the Company shall not be liable for any loss arising out of any delay in delivery.

6.2   The Customer, which in this clause 6 shall include (where the context so admits) its agents carriers warehousemen or other person being nominated to accept delivery, shall accept delivery when tendered whether before or after the estimated date.

6.3   If the Customer does not take delivery when tendered the Company shall be deemed to have performed its obligations in respect of the Goods and the Customer shall pay any additional expenses incurred by the Company including (but not limited to) a storage charge.

6.4   The Company may on terms which it sees fit agree any request from the Customer to vary delivery dates or places.

  1. Multiple Deliveries

7.1     Subject to the Agreement, the Company may deliver the Goods in installments and in such event each installment shall be deemed a separate contract for the following purposes:

  1. i) No default by the Company in regard to any installment shall entitle the Customer to repudiate the Agreement in respect of any outstanding deliveries; and
  2. ii) Delivery of an installment shall be part performance under the Agreement and payment in respect thereof shall be made accordingly.
  1. Terms

8.1     Credit accounts are opened subject to satisfactory references from two British businesses. Unless otherwise agreed the Company’s terms are that payment for the Goods must be made by the twenty-eight days from invoice date.

8.2     Without prejudice to any other rights of the Company the Customer shall pay interest on any sums overdue for payment at a rate of two percentage points above the Base Rate from time to time of Barclays Bank Plc from the due date for payment until payment (as well after as before judgement).

  1. Default

9.1   If the Customer fails to pay any sum when due under this or any other agreement between the Customer and the Company or if any event mentioned under sub-clause 8.2 occurs then the Company may at its option:

  1. i) treat this and any other agreement between the parties as having been repudiated and recover damages accordingly;
  2. ii) suspend further performance until all sums owing to the Company by the Customer under any agreement have been paid;

iii)              withhold further performance under this or any other agreement until it has received payment in advance of all monies to become payable thereunder;

  1. iv) suspend any or all credit granted to the Customer on any account.

9.2   Without prejudice to any other rights under the Agreement or otherwise, the Company may determine forthwith this or any other agreement with the Customer if:

  1. i) the Customer is in breach of any term of this Agreement or any other subsisting agreement with the Company;
  2. ii) any distress, execution or other legal process is levied upon the Customer’s property or assets or if the Customer makes or offers any arrangement or composition with its creditors or commits any act of bankruptcy or if any petition or receiving order in bankruptcy is presented or made against him or if any resolution or petition to wind up a corporate customer whether voluntary or compulsory other than for amalgamation or reconstruction in a state of solvency is presented or if a receiver of the Customer’s undertaking property and assets or any part thereof is appointed or the Company has reasonable grounds for believing that the Customer will fail to discharge its obligations to the Company when due.

9.3     If the Company determines the Agreement under 9.2 all sums to become payable to the Company and all loss whatsoever arising out of the termination of the Agreement shall become immediately due and payable.

10      Our Right to Vary These Terms

10.1    The Company may amend these Terms from time to time.

10.2    Every time the Customer orders Goods from the Company, the Terms in force at the time of the Customer’s order will apply to the Contract between the Customer and the Company.

11      Property and Retention of Title

11.1    Until the Company has received full payment for all monies payable by the Customer under the Agreement ownership of the Goods shall not pass to the Customer but shall remain with the Company which reserves the right to dispose of the Goods (“the Retained Goods”) and shall, subject to 11.4 be kept separate and distinct from other goods whatsoever.

11.2    In the event of any default by the Customer or any termination of this or any other agreement the Company may recover and sell all or any of the Retained Goods and may by its representative enter upon the Customer’s premises to sever and retake possession of the Retained Goods and the Company and its representatives shall not be liable for any disturbance or damage caused in the exercise of such rights.

11.3    Notwithstanding the foregoing the Customer may in the ordinary course of its trade sell the Retained Goods shall account strictly to the Company with all the obligations of any agent for such proportion of the proceeds of such sale thereby realised as shall satisfy the unpaid purchase price of the Goods sold pursuant to the Agreement.

11.4    Without limiting the Customer’s rights of sale the Customer shall retain possession of the Retained Goods as bailee of the Company until full payment is received by the Company for the Goods.

12      Samples Every endeavour shall be made for the Goods to comply with any samples previously supplied but the Company shall not be liable if they do not so comply unless non-compliance is substantial.

13      Warranties

13.1    Save as provided under 12.2 no statutory other warranty, condition or representation of any kind  whatsoever (including without limitation any such as to merchantability or fitness for any purpose of the Customer) is given or implied nor has any such warranty, condition, description or representation been given or implied in anything said or written in any negotiation prior to the Agreement save as or agreed in writing by a Director.

13.2    The Company warrants:

13.2.1   that the Goods as supplied will comply with all applicable provisions of the Food and Drugs Act 1955 and of the Trade Descriptions Act 1968;

13.2.2   That Goods will be of merchantable quality save as to any matter which has been drawn to the attention of the Customer or which was or should have been reasonably apparent to a prudent purchaser;

13.2.3   Without prejudice to the obligations of 12.2 a) above that the Goods will substantially comply with their description.

14      Exclusion of Liability

14.1    The total liability of the Company in respect of any Goods proven to be defective shall not exceed the price for the Goods under the Agreement.

14.2    To the fullest extent possible, the Company excludes all liability to the Customer, however arising whether in contract, tort (excluding negligence), breach of statutory duty, or otherwise, arising in connection with the contract for:

14.2.1 any loss of profits, sales, business, or revenue;

14.2.2 loss or corruption of data, information or software;

14.2.3 loss of business opportunity;

14.2.4 loss of anticipated savings;

14.2.5 loss of goodwill; or

14.2.6 any indirect or consequential loss.

14.3    Liability for any fraud or fraudulent misrepresentation, death or personal injury caused by the negligence of the Company, its servants and agents is not hereby purported to be excluded.

14.4    If the Customer is an individual consumer and not acting in the course of a business , in addition to the terms of clauses 14.1, 14.2 and 14.3, the Company does not exclude or limit its liability to individual consumers for:

14.4.1 any breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession);

14.4.2 any breach of the terms implied by Section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

14.4.3 defective products under the Consumer Protection Act 1987.

15      Consumer Complaints The Customer shall as soon as reasonably possible and in any event within five days notify the Company of any complaint or other matter whereby it is alleged by any third party and in particular without limitation consumers that the Goods are in any manner defective and the Supplier shall so far as possible obtain and preserve the subject matter of the complaint with intent that the Company shall be given full opportunity to investigate the grounds for complaint.

16      Individual Consumers’ Right of Return, Refund and Cancellation

16.1    For the avoidance of doubt the terms contained in this Clause 16 only apply to a Customer who is an individual consumers, and not acting in the course of a trade or business, and in this Clause 16, the term Customer refers only to individual consumers.

16.2    If the Customer is an individual consumer, he / she has a legal right to cancel a Contract made under this Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in Clause 16.3. This means that during the relevant period, if the Customer decides for any other reason that they do not want to receive or keep a Good, they can notify the Company of their decision to cancel the Contract and receive a refund.

16.3    The Customer’s legal right to cancel a Contract starts from the date of Acceptance as referred to in Clause 3.3 above. The Customer’s deadline for cancelling the Contract then depends on what it is they have ordered and how it is delivered:

16.3.1 If the Contract is for a single Good (not delivered in installments on separate days) then the end of the cancellation period is 14 days after the day on which the Customer receives the Good.

16.3.2 If the Contract is for a single Good which is delivered in installments or multiple Goods which are delivered on separate days then the end date is 14 days after the day on which the Customer receives the last installment of the Good or the last of the separate Goods ordered.

16.4    The Customer can cancel by sending an e-mail to sales@fruit-bowl.com, and the cancellation is effective from the date the e-mail is sent to the Company.

16.5    If the Customer cancels their Contract the Company will:

(a)      Refund the Customer the price paid for the Goods. However, please note the Company is permitted by law to reduce the refund to reflect any reduction in the value of the goods, if this has been caused by the Customer’s handling them in a way which would not be permitted in a shop. If the Company refunds the price paid before they are able to inspect the goods and later discover that the Customer has handled them in an unacceptable way, the Customer must pay the Company an appropriate amount.

(b)      Refund any delivery costs paid by the Customer, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method offered (provided that this is a common and generally acceptable method).

(c)      Make any refunds due to the Customer as soon as possible and in any event within the deadlines indicated below:

(i)      if the Customer has received the Good(s) and the Company has not offered to collect it from the Customer: 14 days after the day on which the Company receives the Goods back from the Customer or, if earlier, the day on which the Customer provides the Company with evidence that they have sent the Goods back to the Company.  For information about how to return Goods to the Company, see clause 16.8;

(ii)     if the Customer has not received the Good(s) or has received it and the Company has offered to collect it from the Customer: 14 days after the Customer informs the Company of their decision to cancel the Contract.

16.6    If the Customer has returned the Goods to the Company under this clause 16 because they are faulty or mis-described, the Company will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs the Customer incurs in returning the item to the Company.

16.7    The Company will refund the Customer on the credit card or debit card used by them to pay.

16.8    If a Good has been delivered to the Company before the Customer decides to cancel the Contract:

(a)      then the Customer must return it to the Company without undue delay and in any event not later than 14 days after the day on which the Customer lets the Company know that they wish to cancel the Contract;

(b)      Unless the Good(s) is / are faulty or not as described (in this case see clause 16.6), the Customer will not be responsible for the cost of returning the Goods to the Company.

16.9    As a consumer, the Customer has legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by the Customer’s right of return and refund in this clause 16 or anything else in these Terms. Advice about consumer legal rights is available from the Customer’s local Citizens’ Advice Bureau or Trading Standards office.

17      Acceptance

17.1    The Customer shall as soon as is possible and in any event within five days from delivery of the Goods given written notice to the Company of any respect in which it is alleged that the Good do not comply with the Agreement.  Subject to any such notice, the Goods will be deemed to comply with the Agreement in all respects and the Customer shall be bound to accept and pay for the Goods under the terms hereof.

17.2    The affixing of any price marking to or any other defacement of the Goods shall constitute an acceptance of the Goods by the Supplier whether or not in compliance with the Agreement save only in the case that the Goods are not of reasonable merchantable quality.

17.3    Any goods which have been supplied in accordance with the customer’s order but which are subsequently returned will only be credited provided that our written agreement to the return of the goods has been obtained and that the price at which goods will be credited has been agreed beforehand.

18      Risk

18.1    If the Goods are to be delivered (other than ex-works) by the Company or its carrier the risk (e.g of loss or damage) shall pass when the Goods have been so delivered to the Customer.

18.2    If the Customer or its carrier collects the Goods the risk in them shall pass upon commencement of loading onto the collecting transport or otherwise being taken into the possession or control of the Customer its servants or agents.

18.3    If the Customer does not take delivery of the Goods when duly tendered the risk shall pass when delivery should have been accepted.  The Company may at its option store or insure the Goods at the expense of the Customer.

19      Third Party Rights The contract is between the Customer and the Company. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

20      Damage or Loss in transit If the Company or its carrier is to deliver Goods other than ex-works the Customer shall examine them immediately upon receipt and shall notify the Company immediately if they are received in a damaged condition and will indemnify the Company against any loss which it suffers because any such notification is received too late to enable it to claim against carriers or insures in respect of such damage or loss in transit.

21      Force Majeure The Company shall not be liable for any failure to perform any or all of its obligations under the Agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind or any act of God, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order of public authority or any other cause whatsoever beyond its control.

22      Assignment The Company may transfer its rights and obligations under a contract to another organization but this will not affect the Customer’s rights or obligations under these Terms. The Customer may only transfer its rights and obligations under these Terms to another business if the Company agrees in writing.

23      Severability If and to the extent that any provisions of the Agreement (including these Terms and Conditions) is wholly or partly illegal, void or unenforceable then such provisions or offending part thereof shall be severable from the remaining provisions or parts of provisions which shall remain in full force and effect.

24      Governing Law and Jurisdiction By agreeing to these Terms, the Customer irrevocably agrees that these Terms are subject to English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract or its subject matter or formation (including non-contractual disputes and claims).

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